Customer Satisfaction
Is Key to Success.

Effective recovery involves more than just collecting money; it requires an ongoing process that includes communication, reporting, project management and education.

Dedicated

Grant & Weber believes that it takes more than good results for our clients to be happy with collection service…

…It Takes Service!

This philosophy is the main reason we employ dedicated, full-time Client Service Advocates to be personally assigned to you for a direct line of communication with Grant & Weber and a constant source of information to keep you connected with the activity of your assignments.

Your assigned Client Service Advocate will make periodic trips to your location to pick up and/or drop off any files that may not be exchanged electronically and to help us build a more personal relationship with you, our client. This service can be scheduled regularly and/or as needed and is provided to you at no extra charge.

We promote, within our staff, a “Five Point Focus” pertaining to client care that continuously outperforms the competition in client satisfaction.

FOCUS POINTS:

1) Assisting with any questions, concerns or needs from
    our clients

2) Quickly and effectively relaying all vital information

3) Informing our clients of significant milestones in the
    collection of their monies

4) Providing customized reporting to best suit your needs

5) Continued training and education of both staff and clients