Grant & Weber is a Receivables and Resource Management organization, incorporated in California, Nevada, Arizona and Texas, which has proudly served the Accounts Receivable industry since 1977. With over 30 years of experience since our inception, Grant & Weber has established a reputation as a leading authority in collection services. We are known as “Specialists in the Healthcare Industry”, but have proven success in the insurance, higher education, financial institution & credit union, commercial and legal industries making Grant & Weber the Accounts Receivable solution for almost any type of business.
Grant & Weber’s principals combine an extensive range of experience and expertise in collection practices, and have recently been recognized by The California Association of Collectors for operating the agency with the greatest number of professional collectors boasting 25 or more years of experience.
Like our clients, Grant & Weber has built its reputation on integrity and customer service. Our focuses on client care, in-house training and effective recovery remain hallmarks of daily operations. We train our collectors, client service advocates, account executives, managers and administrative staff on a regular basis to ensure that each employee is kept abreast of current industry legislation, client needs and client-specific issues at all times. Review of company policy and procedure, customer care and our best collection practices are some examples of training subjects covered in our sessions.
Grant & Weber recruits full-time employees and, because of the nature of our business, adheres to a strict policy of thorough background screening. Each potential Grant & Weber employee is first subject to social security verification and criminal background checks. Only after they have passed our screening process will an offer of employment be made.
When dealing specifically with healthcare assignments, we understand the importance of patient confidentiality. That’s why Grant & Weber has been in strict compliance with the Health Insurance Portability and Accountability Act (HIPAA) since its mandatory enforcement in 2003. All patient information and medical records obtained through the natural course of business will be kept under the highest level of confidentiality and only used in assisting our efforts of collection. We also understand that the relationships between you and your patients are of the utmost importance. By utilizing our “soft touch” approach to healthcare collections, Grant & Weber consistently delivers more revenue with less patient complaints.
We are committed to excellence and will ever continue to strive in fulfilling our mission statement:
Grant & Weber shall collect the monies due our clients in a professional manner, always ensuring that we act legally, ethically and morally. |