Grant & Weber's PRE-CHARGE OFF Credit Union division works as an extension of your business office. Rather than simply working for you, we work with you to represent the best practices of your credit union. Our training program is designed to mirror your internal policies and procedures to offer seamless collections effort & customer services to your members, which results in higher collections with fewer complaints.

GRANT & WEBER is focused on MINIMIZING your charge off by curing member delinquency early in the cycle. Effective recovery involves more than just collecting money; it requires an ongoing process that includes communication, education, training, reporting, and project management. Our Member Services Collection Specialists are trained in more than just collections, they have experience in handling member concerns, facilitating credit union financial assistance programs, managing repossessions and incorporating a soft touch approach to recovery on the member’s delinquent account.

Our advanced collection software has many functions to facilitate best practices in our early collection efforts. Using action and result codes for each and every activity, each letter and phone communication is tracked and managed to provide a consistent recovery effort. Members are directed to call our dedicated credit union toll free phone call center, which reduces the credit union internal call traffic. Our advance collection software integrates skip tracing tools, such as Accurint,
NCOA and LexisNexis; a campaign dialers system, Global Connect; and credit reporting tools to maximize efficiency of our collection practices. If we are unsuccessful in saving account from charge-off, GRANT & WEBER can continue our collection pressure by transferring the account to the CHARGE OFF COLLECTION division.