PRIVACY POLICY

(1)  A consumer has the right to request that the business disclose the following:

  1. The categories of personal information we collect;
  2. The categories of sources from which the personal information is collected;
  3. The purpose for collecting the personal information;
  4. The categories of third parties with whom the business shares persona information; and
  5. The specific pieces of personal information we have collected and disclosed.

Such a request can be made to the Compliance Department at 1-800-333-1656 ext. 7795 or log into our website at grantweber.com and click on the Privacy link.  Once we receive your request, we will compare information you provided with the information we already have.  If we can verify that the request came from you, we will provide the required information.  We will match 2-3 identifying, personal information data points to verify that the request came from you.  If we cannot verify that the request came from you, we will notify you.  

(2)  We typically collect the following categories of personal information about a consumer for debt collection purposes only:

 (a) personal identifying information, like name, address and account number, social security and  drivers’ license number, as well as other identifying information, which we obtain from the consumer’s creditor, credit reports, other skip tracing tools, and the consumer;
 (b) characteristics such as age, gender, etc., which we obtain from the consumer’s creditor and consumer’s credit report;
 (c) retail information, which we obtain from the consumer’s creditor and the consumer’s credit report;
 (d) internet activity regarding online payments, which we collect if the consumer visits our website or payment portal;
 (e) geolocation data, which we obtain from process servers and/or if the consumer visits our website or payment portal;
 (f) recordings, which are made when the consumer has a telephone conversation with us;
 (g) professional and employment related information, which we obtain from the consumer, the consumer’s creditor, credit reporting agencies, and other skip tracing sources;
 (h) educational information, which we obtain from the consumer, the consumer’s creditor, credit reporting agencies, and other skip tracing sources; and,
 (i) health insurance information, which we obtain from the consumer’s creditor or the consumer, if we are collecting medical debt. Grant & Weber may also obtain medical information as may be included on an Itemized Statement and/or an Explanation of Benefits.

All of the information that is collected will be used for debt collection purposes. If you wish to request the categories of information or the actual information we have collected about you, please call us at 1-800-333-1656 ext. 7795 or log into our website at grantweber.com and click on the Privacy link.  To request this notice be provided in an alternative format, please email us at compliance@grantweber.com.

(3)  Grant & Weber does not sell any personal information to third parties.  We do disclose information to credit reporting agencies.

(4)  The California Consumer Privacy Act provides for the right for consumers to request deletion of their information, subject to various exceptions.  The information that Grant & Weber has generally falls within an exception and does not have to be deleted upon request.  Nonetheless, such a request can be made to the Compliance Department at 1-800-333-1656 ext. 7795 or log into our website at grantweber.com and click on the Privacy link.  Once we receive your request, we will compare information you provided with the information Grant & Weber already has.  If we can verify that the request came from you, we will provide the required information.  We will match 2-3 identifying, personal information data points to verify that the request came from the consumer.  If we cannot verify that the request came from the consumer, we will notify consumer.  

(5)  The California Consumer Privacy Act also provides for the right to opt out of the sale of personal information.  However, we do not sell personal information.

(6)  The consumer has a right not to receive discriminatory treatment by us for the exercise of the privacy rights conferred by the California Consumer Privacy Act.

(7)  A consumer can designate an authorized agent to make a request under the California Consumer Privacy Act.  The consumer must provide either a power of attorney or written authorization.

(8)  For questions, we can be reached at 1-800-333-1656 ext. 7795.

(9)  This privacy policy was last updated on December 23, 2019.

Financial Services

GRANT & WEBER has developed effective third party practices for handling credit union late stage delinquent accounts that have yielded above average national results. In today’s difficult economy, our agency has made improvements to our collection methods, designed to provide more intelligent collection practices.

Healthcare Services

GRANT & WEBER is a nationwide Revenue Solutions and Receivables Management corporation which has proudly served our business partners since 1977. With over 40 years of experience, GRANT & WEBER has established a reputation as a leading authority in the healthcare industry for all revenue cycle management.

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