Credit and Collections Specialist

The Credit and Collections Specialist will locate and notify customers of delinquent accounts by mail, telephone, or email to solicit payment. Duties include initiating service disconnection; and keeping records of collection and status of accounts.

Duties:

• Manage and maintain accounts of all customers
• Contact customers to pay amounts due on credit accounts, damage claims, or non-payable checks
• Confer with customers to resolve billing discrepancies and determine reasons for overdue payments and to review the terms of sales, services and/or credit contracts
• Arrange for debt repayment or to establish repayment schedules, based on customers’ financial situations
• Identify over payments and issue credits to customers
• Generate and distribute invoices to customers
• Generate Aging Summary
• Answer customer questions regarding problems with their accounts
• Record information about financial status of customers and status of collection efforts
• All other duties as assigned

Requirements:

• High School Diploma
• 2-4 Years of accounts receivable/credit and collections experience