Credit and Collections Specialist

The Credit and Collections Specialist will locate and notify customers of delinquent accounts by mail, telephone, or email to solicit payment. Duties include initiating service disconnection; and keeping records of collection and status of accounts.


  • Manage and maintain accounts of all customers
  • Contact customers to pay amounts due on credit accounts, damage claims, or non-payable checks
  • Confer with customers to resolve billing discrepancies and determine reasons for overdue payments and to review the terms of sales, services and/or credit contracts
  • Arrange for debt repayment or to establish repayment schedules, based on customers’ financial situations
  • Identify over payments and issue credits to customers
  • Generate and distribute invoices to customers
  • Generate Aging Summary
  • Answer customer questions regarding problems with their accounts
  • Record information about financial status of customers and status of collection efforts
  • All other duties as assigned


  • High School Diploma
  • 2-4 Years of accounts receivable/credit and collections experience